Return, RMA & Warranty Replacement Policy

1. Hardware Return Merchandise Authorization (RMA)

RFID Softwares India supplies enterprise-grade auto-identification hardware, RFID starter kits, industrial antennas, and smart transponders. If any physical hardware product arrives with manufacturer defects, transit damages, or transceiver communication failures, an official RMA ticket must be initiated within 7 calendar days of courier delivery.

Hardware units must be returned complete with original accessories, antennas, power cables, and serialized product boxes.
Photographic evidence and serial number verification are required to issue an RMA dispatch slip.
Customized encoded tags, printed transponders, and tailored software middleware licenses are non-returnable once commissioned.

2. Bench Testing & Rapid Replacement Protocol

Upon receipt of returned hardware at our Noida service facility, certified RF technicians perform diagnostic spectrum testing, transceiver power checks, and drop-damage inspection. Once verified defective, replacement devices are dispatched within 48 to 72 hours via express air courier.

3. Standard Hardware Warranty & AMC Support

All fixed readers (Impinj Speedway, Zebra FX9600) and rugged mobile terminals (Chainway C72, Zebra RFD40) include a 1-year comprehensive manufacturer warranty covering transceiver silicon, internal antenna boards, and system mainboards. Ongoing SLA support and rapid hot-swap replacements are available under our Annual Maintenance Contracts (AMC).

4. Commercial Refund Processing

When a formal return is authorized for credit or refund rather than replacement, commercial credit notes or bank wire refunds are finalized within 3 to 5 business days following technical inspection clearance, crediting the client enterprise bank account directly.

5. Support & RMA Helpdesk

Company: RFID Softwares
RMA Support Desk: info@rfidsoftwares.com
Direct Helpdesk: +91 9791492742
Facility Address: Sector-63, Noida, Uttar Pradesh 201303, India